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Technical Writer (ERP) - Chennai - Lionbridge

Lionbridge (NASDAQ: LIOX) provides globalization and offshoring services that enable clients to develop, release, manage and maintain their enterprise content and technology applications globally.

Established in 1996, Lionbridge is headquartered in Waltham, Massachusetts, USA, and has a 4300+ employee force spread across in 25 countries worldwide. In India, we have two state-of-the-art Offshore Development Centers in Mumbai and Chennai employing 1300+ highly skilled professionals responsible for application development, software testing, instructional design and content development that includes program managers, software engineers, content developers, quality assurance specialists and linguistic experts. To learn more, visit www.lionbridge.com

Position title: Technical Writer (ERP)
Reports to: Project Manager & Skill Development Manager
Location: Chennai
Status: Full time
No. of Positions – 10 no.s

Position Summary:
The Technical Writer writes and edits hardcopy and online documentation, online help, web content, and training materials for customers using a variety of tools.  The writer interviews client subject-matter experts, attends project meetings, works closely with team members, manages his/her project hours, and is responsible for the quality of his/her own work. 

Essential Job Duties:

• Develops, writes, and edits outlines, drafts, and final deliverables for review by the customer.
• Follows style sheet guidelines and customer and industry style guides.
• Researches information about the product by interviewing subject-matter experts and using the product, including using the web to get background information.
• Works directly with the customer to get and give the information needed; customer service.
• Aligns with the goals, strategies, and objectives of the project and works to ensure they are met.
• Assists in improving the documentation, including making recommendations on table of contents, structure/organization etc.
• Becomes the “information expert” on the product over time, reducing time required of an SME. 
• Delivers every component according to schedule, and according to handoff specifications.
• Attends internal and customer project and review meetings, as required
• Ensures that all deliverables are reviewed by the designated QA person before the deliverables go to the client.
• Performs quality checks on other writer's deliverables and ensures quality of his/her own work before handoff to customer or localization.
• Manages hours according to the project budget.  Keeps the Project Manager updated on the status of project hours on a frequent basis.
• Resolves project issues effectively and successfully with internal and customer teams
• Proactively informs the Project Manager about project status, issues or concerns.
• Ensures his/her deliverable is written for localization and reviewed by localization at the designated time during the project.

Technical Writer (Localization) - Chennai - Lionbridge

Lionbridge (NASDAQ: LIOX) provides globalization and offshoring services that enable clients to develop, release, manage and maintain their enterprise content and technology applications globally.

Established in 1996, Lionbridge is headquartered in Waltham, Massachusetts, USA, and has a 4300+ employee force spread across in 25 countries worldwide. In India, we have two state-of-the-art Offshore Development Centers in Mumbai and Chennai employing 1300+ highly skilled professionals responsible for application development, software testing, instructional design and content development that includes program managers, software engineers, content developers, quality assurance specialists and linguistic experts. To learn more, visit www.lionbridge.com

Position Title: Technical Writer - Localization
Reports to: Project Manager
Location: Chennai
No. of Positions – 4 no.s

Position Description:

• Develops, writes, and edits outlines, drafts, and final deliverables for review by the customer.
• Follows style sheet guidelines and customer and industry style guides.
• Assists in improving the documentation, including making recommendations on table of contents, structure/organization etc.
• Becomes the “information expert” on the product over time, reducing time required of an SME. 
• Delivers every component according to schedule, and according to handoff specifications.
• Attends internal and customer project and review meetings, as required
• Ensures that all deliverables are reviewed by the designated QA person before the deliverables go to the client.
• Performs quality checks on other writer's deliverables and ensures quality of his/her own work before handoff to customer or localization.
• Manages hours according to the project budget.  Keeps the Project Manager updated on the status of project hours on a frequent basis.
• Proactively informs the Project Manager about project status, issues or concerns.
• Ensures his/her deliverable is written for localization and reviewed by the managers at the designated time during the project.

Required Skills/Background -

• Minimum of 1 - 4 yrs of Experience in Technical Writing
• Excellent Writing Skills.
• Good Communication Skill.
• Exposure on Epic Editor is an added advantage.

Desired Skills/Background – if any

• Certification in Technical Writing will be an added advantage

Education/Certification Required

• Any Graduate

To apply, mail your CV by clicking here, and pls add 'Technical Writer - Localization' in the subject line.

Instructional / Technical Writers / Copy Editors - Mumbai - Type i (Division of Jasubhai Digital Media)

Company Profile - Type i is the content services division of Jasubhai Digital Media, which has in its fold Digit—the largest circulated IT magazine in the country. Type i offers content solutions to numerous organizations in the United States, United Kingdom and Asia. The content services offered by Type i include Creation of courseware and CBT/WBT, technical documentation, courseware conversion, graphic design solutions, product communication, and technology solutions for content delivery and development.

Job Description

As a technical writer your job responsibilities would involve developing quality content for e-learning courses as well as technical documentation. Needless to say, proficiency in the basic rules of English grammar and composition and the style issues related to writing e-learning and technical content. In addition, you must also have an eye for detail and be a team player since you will be actively involved in the production of courses.

Job Profile

An ideal candidate would be a graduate/post graduate with a strong academic background and proficient in:

• English language (with good writing and communication skills)
• Grasping new technology independently
• Creating and chunking content
• Visualizing / illustrating the storyboard for e-learning courses
• Researching and analyzing content
• Creating Help files
• Gathering information independently from SMEs
• Creating relevant assessments for the course

Prior experience in e-learning/ technical writing would be an advantage. Candidates with less experience and excellent written and spoken English language skills can apply for the position of Trainee Instructional Writers.

To apply, click here to mail your CV, and pls add 'ID-TW' in the subject line.

Learning Consultant - Pune - Symantec

Company Profile: Symantec is a global leader in providing software, appliances, and services to help individuals, small and mid-sized businesses, and large enterprises assure the security, availability, and integrity of their most important asset — information.

Symantec's Support Readiness Training (SRT) group designs, develops, and produces "blended learning" solutions on Symantec's enterprise products for Symantec's and its partners' global technical support engineers. Blended learning solutions are a mix of e-learning and instructor-led programs. The learning programs focus on product internals and provide a clear insight into the highly complex world of enterprise product troubleshooting.

Job Location: Pune

Job Description:

Do you have it in you to take on one of the toughest assignments in technical communication and instructional design? An assignment that requires a superlative aptitude for understanding technology and technical details, exceptional instructional design skills, a flair for writing, and the tenacity to look beyond the obvious.

It is an assignment that would call on all your instructional design expertise to design and develop courses that facilitate effective learning and knowledge transfer. And beyond that, it is an assignment that would dare you to understand advanced software technologies and develop content on those technologies.

It is an assignment that would need you to creep under the Symantec product hood and discover what goes on behind the scenes. An assignment that would require you to get your hands dirty by setting up servers and test networks and deploying operating systems and Symantec products across those servers and networks. An assignment that would demand you to learn and write scripts (in VBScript, Perl,...) to simulate failures in software products.

Are you up to the challenge?

You would need to have at least 3 years of experience in instructional design or technical writing (preferably in a product technology company), an engineering or science degree, and a passion for software technology.

You would be responsible for developing highly technical e-learning and instructor-led courses on Symantec enterprise products. These courses would be used to train Symantec's technical support engineers to prepare them to handle technical issues or problems reported by Symantec's customers. The courses would focus on product internals and provide methods and strategies to troubleshoot potential issues with the products.

To apply, mail your CV by clicking here, and pls add 'LC' in the subject line.