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Learning Consultant - Pune - Symantec

Company Profile: Symantec is a global leader in providing software, appliances, and services to help individuals, small and mid-sized businesses, and large enterprises assure the security, availability, and integrity of their most important asset — information.

Symantec's Support Readiness Training (SRT) group designs, develops, and produces "blended learning" solutions on Symantec's enterprise products for Symantec's and its partners' global technical support engineers. Blended learning solutions are a mix of e-learning and instructor-led programs. The learning programs focus on product internals and provide a clear insight into the highly complex world of enterprise product troubleshooting.

Job Location: Pune

Job Description:

Do you have it in you to take on one of the toughest assignments in technical communication and instructional design? An assignment that requires a superlative aptitude for understanding technology and technical details, exceptional instructional design skills, a flair for writing, and the tenacity to look beyond the obvious.

It is an assignment that would call on all your instructional design expertise to design and develop courses that facilitate effective learning and knowledge transfer. And beyond that, it is an assignment that would dare you to understand advanced software technologies and develop content on those technologies.

It is an assignment that would need you to creep under the Symantec product hood and discover what goes on behind the scenes. An assignment that would require you to get your hands dirty by setting up servers and test networks and deploying operating systems and Symantec products across those servers and networks. An assignment that would demand you to learn and write scripts (in VBScript, Perl,...) to simulate failures in software products.

Are you up to the challenge?

You would need to have at least 3 years of experience in instructional design or technical writing (preferably in a product technology company), an engineering or science degree, and a passion for software technology.

You would be responsible for developing highly technical e-learning and instructor-led courses on Symantec enterprise products. These courses would be used to train Symantec's technical support engineers to prepare them to handle technical issues or problems reported by Symantec's customers. The courses would focus on product internals and provide methods and strategies to troubleshoot potential issues with the products.

To apply, mail your CV by clicking here, and pls add 'LC' in the subject line.

Senior Learning Consultant (Instructional Designer/Curriculum Developer) - Pune - Symantec

Company Profile: Symantec is a global leader in providing software, appliances, and services to help individuals, small and mid-sized businesses, and large enterprises assure the security, availability, and integrity of their most important asset — information.

Symantec's Support Readiness Training (SRT) group designs, develops, and produces "blended learning" solutions on Symantec's enterprise products for Symantec's and its partners' global technical support engineers. Blended learning solutions are a mix of e-learning and instructor-led programs. The learning programs focus on product internals and provide a clear insight into the highly complex world of enterprise product troubleshooting.

Job Location: Pune

Job Description

• Design and develop highly technical courseware that prepares technical support engineers to resolve highly complex issues faced by customers while using Symantec products.
• Work hands-on with Symantec products to gain in-depth understanding of the products (including understanding how the products work under the hood) and develop content focused on how to resolve potential issues rather than how to use the products. This includes installing and configuring relevant operating systems and Symantec products across multiple servers within a networked test environment.
• Create troubleshooting labs for ILT courses. This involves writing scripts (in Perl, VBScript, etc) to simulate failures in Symantec products. Students are then asked to resolve these simulated issues in class.
• Work with product engineers and senior technical support engineers to develop and verify relevant content.

Must-have Skills

• Superlative aptitude for understanding technology and technical details, first-rate writing and information design skills, strong instructional design fundamentals, and the tenacity to look beyond product usage documentation and training.

Desired Skills

• Administering Microsoft operating systems, Microsoft Exchange Servers, and Microsoft SQL Servers; experience in developing courses on Microsoft Windows, Microsoft Exchange Server, or Microsoft SQL Server; experience in customer technical support.

To apply, mail your CV by clicking here, and pls add 'Senior LC' in the subject line.

Senior Learning Consultant (SME on Microsoft Technologies) - Pune - Symantec

Company Profile: Symantec is a global leader in providing software, appliances, and services to help individuals, small and mid-sized businesses, and large enterprises assure the security, availability, and integrity of their most important asset — information.

Symantec's Support Readiness Training (SRT) group designs, develops, and produces "blended learning" solutions on Symantec's enterprise products for Symantec's and its partners' global technical support engineers. Blended learning solutions are a mix of e-learning and instructor-led programs. The learning programs focus on product internals and provide a clear insight into the highly complex world of enterprise product troubleshooting.

Job Location: Pune

Job Description

• Provide in-depth technical inputs on Microsoft products like Microsoft Windows Server, Microsoft Exchange, and Microsoft SQL Server.
• Work hands-on with Symantec products to gain in-depth understanding of the products, and specifically, how the products integrate or work with Microsoft products. This includes installing and configuring Windows domains and deploying Symantec products across multiple domains.
• Create troubleshooting labs for ILT courses. This involves writing scripts (in Perl, VBScript, etc) to simulate failures in Symantec products. Students are then asked to resolve these simulated issues in class.
• Work with fellow learning consultants develop and verify relevant content for both e-learning and ILT courseware.

Must-have Skills

• Superlative aptitude for understanding technology and technical details and exceptional skills in understanding Microsoft Windows Server and related technologies (including setting up Windows domains and networks).

Desired Skills

• Instructional design fundamentals and good writing skills.

To apply, mail your CV by clicking here, and pls add 'Senior LC-SME' in the subject line.