Learning & Development Project Controller (Outsourced Projects) - Dubai - Emirates

The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 35,000 employees. The Group comprises of Dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 100 destinations across 6 continents, and with aircraft orders worth over Emirates currently operates a modern fleet of 115 wide-bodied aircraft and it has orders worth over US$ 60 billion for 242 more of the latest aircraft, including 8 Boeing 777 freighters. With many more destinations coming on line. With the Group now hiring over 6,000 new staff every year, essential to business success will be the ongoing employment of high quality people to join our multi-cultural team of over 145 nationalities. Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers one of the most desirable lifestyle locations in the world. In addition to lifestyle and excellent tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees achieve job satisfaction, with ongoing support to develop new skills and grow their careers successfully.

Department
The department is a cutting edge practitioner of online learning best practices in instructional design, multimedia development, outsourcing, and innovative use of educational technology. In Emirates Group, these are not just concepts, but live and established practices. The department’s contribution to excellence was recognized with the Brandon Hall Gold Excellence in e-Learning Award for Best Practices as well as the Learning Leader 2006 Award by the US-based Masie Consortium.

As the provider of learning solutions design and development services to the world’s fastest growing aviation and travel-services company, the department gives its staff an opportunity to work with various aspects of the business – operations, commercial, services and finance.

The recent introduction of a new learning system environment - serving a 35,000 strong global workforce of over 145 nationalities - was recognized both internally and by the US based vendor as an outstanding implementation project - an indication of the quality of the core team and strength of relationships with internal stakeholders.

Department staff plays a prominent role in global professional bodies, such as the IPD, PMI, Masie Consortium, e-Learning Guild and Centre of Excellence in e-Learning, as well as presenting at regional and international conferences, serving to shape online learning standards and practices.

The department offers professionals an exceptionally creative atmosphere in which to hone their skills, display their talents, and develop competencies they may never had a chance to, and grow into world-class performers.

The Position: As the L&D Project Controller - Outsourced Projects will be required to manage the design, creation and maintenance of quality courseware. Advise on resource requirements, infrastructure needs and budgetary requirements for the Curriculum Design and Development unit and for planned projects.

A key responsibility will be to project manage courseware production by third party organisations to meet specified quality, time and budget criteria. This will involve leading multiple projects simultaneously as part of an annual work programme, and supervising the work of individuals who are not direct reports (such as consultants from other companies and internal subject matter experts working on outsourced projects).

You will be responsible for the overall quality and fitness for purpose of the deliverables of outsourced vendors by using the expertise of colleagues to review deliverables.

You will need to continuously review vendor performance and advise on selection of alternative or additional vendors as and when required. You will be involved in developing learning content as a marketable product for third party organisations and manage both contract and budgets for any developments undertaken on behalf of external parties.

Salary & Benefits: We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.

Experience and Qualifications:

• Degree or Honours (12+3 or equivalent) with minimum 5 years experience in a similar role.
• Must have extensive and thorough knowledge of learning and development processes and methods to bring a systems thinking/ strategic perspective to training and development.
• Must have demonstrable experience of managing vendors relationships including identification, selection and vendor performance management.
• Must be able to work effectively in collaboration with diverse groups of people across the Group, develop relationships and manage expectations.
• Must demonstrate strong Customer centric focus with project / program management skills to manage timelines, resources, stakeholders, communications and costs.

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