CRM Implementation Specialist - Chennai / Bangalore - Edutech

Established in 1991, Edutech is a leading provider of comprehensive solutions for an organization’s learning, training and information needs. Our deep understanding of the knowledge value chain, best practices, mature processes and global reach enable us to mobilize the right people, content, tools and technologies to provide comprehensive solutions for our customers. Edutech’s global alliances and presence across GCC, India, USA and Malaysia ensures cost-effective, faster-to-market solutions with the highest quality standards.

Position: CRM implementation Specialist
Location: Chennai or Bangalore

Job Responsibilities:

• Manage the CRM implementation at Edutech including requirements gathering, configuration, data migration, training and communication.
• Provide business analysis through metrics and analytics from CRM to management
• Create and maintain project plan and documentation of processes.
• Continuously define and streamline the internal process with a view to optimum utilization of the CRM.
• Communicate internally with stakeholders to ensure adoption is high and ensure required level of utilization in all departments/units/regions within the Edutech Group.
• Report project status, progress and CRM utilization to the management on a regular basis.
• To market, sell and service a Higher Education CRM with Edutech client base.
• Stay updated on relevant knowledge, skills, products and systems in order to manage processes effectively

Skills and Qualifications:

• A good understanding of technology and its utilization for improving business processes and analytics.
• Business acumen including a good sense of how a CRM application can be utilized to improve business processes and the bottom line
• Excellent interpersonal skills with a demonstrated ability to work in a team oriented sales – driven environment
• Excellent verbal, written communication skills and influencing skills
• Ability to multi task, time management, and tendency to handle urgent interrupts with poise and professionalism
• Good working knowledge in salesforce.com CRM is preferred.

To apply, click here to mail your CV, and pls add "CRM Implementation Specialist' in the subject line.