Senior Content Integrator - Mumbai / Bangalore - World's Largest Consulting Firm (Client Of eLearningCareers.com)

Our client is a global management consulting, technology services and outsourcing company, with net revenues of US$19.70 billion for the fiscal year ended Aug. 31, 2007. It is the largest consulting firm in the world and is one of the largest computer services and software companies on the Fortune Global 500 list.

Committed to delivering innovation, our client collaborates with its clients to help them become high-performance businesses and governments.

With approximately 170,000 people in 49 countries, deep industry and business process expertise, broad global resources and a proven track record, our client can mobilize the right people, skills and technologies to help their clients improve their performance.

Job Title: Senior Content Integrator

Responsibilities/Authorities

• Facilitating and managing all Content Analyst (CA) processes effectively – should be familiar with all work processes
• Understand the business function of the assigned DTEs and charter of the DTE Capability Development Team
• Ensure content architecture is consistent with CUSTOMER standards
• Manage maintenance of all content on all home pages where more independent action/thinking is required (update links, mine for new content, work with CUSTOMER KM leads to ensure content is current/accurate; work with CUSTOMER KM leads to develop new pages for new strategic content areas; work with CUSTOMER leads to harvest new content for key subject pages, retire content and pages as appropriate)
• Manage development of CUSTOMER KM newsletters (KM Alert, Watch, etc)
• Ensure Quality Assurance of CAs work
• Report status regularly to Shared Services Ops Lead/CUSTOMER lead;  contribute to scheduled Performance Scorecard and other measurement processes
• Establish and maintain relations with clients and reach out for additional work
• Coaching and mentoring junior team members; helping direct Content analyst with tasks; performance management of content analysts
• Assist in recruitment/training of resources
• Lead cross-team initiatives requiring expertise in one or more processes
• Assist the SS Team Lead in activities relating to management of the team and Continuous Improvement

PROCESSES

Education:

• Bachelors degree in Computer Science, Human Performance, Information Design or Knowledge Management related fields or equivalent experience.
• MBA or equivalent degree

Work Experience:

• 5-6 years experience, of which 24 months should be in content management/knowlede management
• Academic or practical training/learning industry experience acceptable
• Demonstrated experience in working with Microsoft web tools/platforms.
• Supervisory experience (supervising 8 or more people) required

Knowledge/Skills Requirements:

• Customer Service
• Knowledge of Web Interfaces and tools
• Presentation, communication
• Organization skills
• Usability or graphic design skills
• Knowledge of Internet and its use
• Ability to lead teams
• Quality concepts

Competencies:

• Knowledge management and content management processes
• Self-Starter, conscientious
• Knowledge delivery tool design and development
• Supervisory skills

To apply, click here to mail your CV, and pls add 'Senior Content Integrator' in the subject line.